Position Summary
The Hospitality Specialist plays an essential role in creating an exceptional guest experience from the moment a guest walks through our doors until the moment they check out. As a key member of our front-of-house team, Hospitality Specialists ensure every interaction is warm, welcoming, attentive, and reflective of the elevated service standards that define Woodhouse Spa.
This role supports the entire guest journey—from answering phones, scheduling appointments, welcoming guests, and providing spa tours to assisting with robes, slippers, beverages, and refreshments. At checkout, Hospitality Specialists complete the experience by recommending retail products and services, rebooking future appointments, and ensuring every guest leaves feeling relaxed, cared for, and excited to return.
Key Responsibilities
- Warmly welcome, check in, and assist guests throughout their entire spa experience.
- Answer phones, respond to guest questions, recommend services, and schedule appointments accurately.
- Provide spa tours and introduce guests to Woodhouse amenities, relaxation areas, and the overall spa experience.
- Assist guests with robes, slippers, beverages, refreshments, and other amenities.
- Complete the checkout process, including processing payments and gift cards.
- Recommend retail products, services, enhancements, and memberships based on individual guest needs.
- Maintain front desk, retail, relaxation, locker room, and other guest-facing areas to Woodhouse standards.
- Replenish guest amenities and assist with laundry, linens, light cleaning, and general spa upkeep as needed.
- Support opening and closing procedures, special events, group bookings, and daily spa operations.
- Work collaboratively with service providers and spa leadership to deliver a seamless Woodhouse experience.
Qualifications
- Previous hospitality, spa, hotel, restaurant, country club, retail, or customer service experience preferred.
- Warm, professional, and approachable with a genuine passion for hospitality.
- Excellent communication, phone, and interpersonal skills.
- Strong attention to detail with the ability to anticipate guest needs and take initiative.
- Comfortable recommending and selling spa services, memberships, enhancements, and retail products.
- Comfortable using scheduling, point-of-sale, and other computer systems.
- Dependable, flexible, team-oriented, and able to thrive in a fast-paced environment.
- Availability to work evenings and weekends.
Woodhouse Perks & Benefits
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Competitive hourly pay of $16–$20, based on experience and qualifications, plus performance-based incentive and bonus opportunities.
- One week of Paid Sick Time.
- Generous employee discounts on spa services and retail products.
- Participation in The Woodhouse Way paid training program.
- Opportunity to work in a new, state-of-the-art luxury spa.
- Opportunity for professional growth as part of a new Woodhouse Spa team.
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
