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Spa Front Desk and Sales Coordinator Fishers

Spa Front Desk and Sales Coordinator

Full Time • Fishers
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
We are a luxury, world-class hospitality brand known for delivering elevated experiences and exceptional customer service. Our environment is refined, guest-centric, and designed for excellence. As a Spa Coordinator, Hospitality Associate, you are the face of our brand-setting the tone for every day guest interactions with professionalism, warmth, and expertise.

Position Overview

The Spa Coordinator Hospitality Associate, is a high-touch, sales-focused role responsible for ensuring the guest’s journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact, providing seamless check-in and check-out processes, personalized service recommendations, and relationship-driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance-based growth.

Key Responsibilities

  • Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand.
  • Manage all check-in and check-out procedures efficiently and accurately.
  • Build lasting guest relationships through personalized conversations and attentive follow-up.
  • Recommend and upsell services based on guest preferences and service history.
  • Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and full booking opportunities.
  • Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency.
  • Maintain a pristine, well-organized front desk environment that reflects our standards of excellence.
  • Collaborate with service providers and management to ensure a seamless guest experience.
  • Consistently meet or exceed individual and teams sales goals.
Qualifications

Minimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven track record in sales. Excellent communication skills. Tech-savvy ability to learn reservation, point-of-sales software. Solution-oriented mindset with impeccable attention to detail.

What Success Looks Like within this Role

Achieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics. Surpassing monthly service recommendations & upselling goals. Developing long-term relationships with guests and becoming a trusted advisor.

How We Define Success in This Role

Consistent Guest Retention:

Acheiving and maintains a minimum of 30% rebooking rate showing that guests value your expertise and want to continue their skincare journey with you.

Strong Retail Performance:

Meeting or exceeding a 20% retail to service ratio by confidently recommending products that support long-term skin health.

Customized Results-Driven Treatments:

Tailoring facials and upgrades based on deep understanding of skin types, concerns, and ingredient knowledge.

Professional Growth:

Actively participating in training staying current with new protocols, and showing a commitment to continuous learning.

Team Collaboration:

Communicating effectively with peers and leadership, contributing to a positive, supportive, high-performance work environment.

Guest Satisfaction:

Consistently receiving positive feedback, building trust, and maintaining a professional, caring relationship with every guest.

Job Types: Full-time, Part-time

Application Question(s):

  • Why do you feel you would be successful in this role?
Ability to Commute:

  • Fishers, IN 46037 (Required)
Work Location: In person
Compensation: $18.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

*Specific benefits vary by location

Flexible Scheduling
Enjoy the work-life balance you deserve with a schedule that fits your life.
Recognition Program
Celebrate your achievements through regular recognition and rewards.
Team Building
Connect and grow with your peers during fun and inspiring team-building activities.
Employee Discounts
Enjoy some self-care with exclusive discounts on spa services and products.