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Associate Spa Director Carmel

Associate Spa Director

Full Time • Carmel
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
As Assistant Spa Director at our Carmel location, you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front desk team, drive retail and rebooking performance, and maintain the hospitality standards that have made Woodhouse a destination spa experience for 19 years.

This is not a "shift manager" role. This is a leadership position with clear accountability, measurable outcomes, and a direct path to Spa Director for the right person.

WHAT YOU WILL DO

  • Own the guest experience at our Carmel location: ambiance, service standards, team presentation, and every touchpoint from greeting to goodbye
  • Coach and develop the front desk team on retail sales, rebooking, upselling, and guest engagement
  • Drive measurable results: 18% retail-to-service ratio, 30%+ rebooking rate, 90%+ mystery shop scores
  • Lead team huddles, conduct 1-on-1 coaching sessions, and build a culture where your team holds each other to a high standard
  • Manage front desk scheduling, booking accuracy, and appointment book optimization
  • Respond to guest feedback and reviews within 24 hours
  • Present guest experience data in weekly leadership meetings with recommendations, not just numbers
WHAT WE ARE LOOKING FOR

  • 2-4 years managing a team of 5+ in luxury hospitality (boutique hotels, upscale restaurants, premium retail, high-end wellness)
  • Someone who has coached team members to improve, not just hit their own numbers
  • A track record of improving guest satisfaction, retention, or sales metrics
  • Comfort with data and reporting; you can read a sales report and know what to do next
  • A leader who shows up, pays attention to the details, and leads with genuine care for their team and guests
  • Must be available weekends and select holidays
  • Must be located in or willing to relocate to the Indianapolis area
TO APPLY

Send your resume and a brief cover letter to careers.woodhouseindy@gmail.com

In your cover letter, we would like to hear about:

1. A specific time you improved a guest experience metric or team performance number (what was it, what did you do, what happened)

2. How you have coached someone who was underperforming to get better

3. What "luxury hospitality" means to you in your own words

We are filling this role quickly. Do not wait.
Compensation: $50,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

*Specific benefits vary by location

Paid CE and/or Licensure
Advance your skills with fully paid continuing education and licensure support.
Sign-On Bonus
Receive a warm welcome with a generous sign-on bonus upon joining our team..
Flexible Scheduling
Enjoy the work-life balance you deserve with a schedule that fits your life.
Recognition Program
Celebrate your achievements through regular recognition and rewards.
Team Building
Connect and grow with your peers during fun and inspiring team-building activities.
Employee Discounts
Enjoy some self-care with exclusive discounts on spa services and products.