Purpose:
The Assistant Manager role mirrors that of the Manager/Spa Director; is responsible for stepping into the Manager position whenever the Manager is not on duty. Like the Manager, this position requires an individual who possesses leadership skills and is able to create a positive work culture that produces well-rounded, loyal, and productive team members. The Assistant Manager must be able to multi-task and should take “ownership” of the spa operations, present a professional image, is capable of networking and has social media experience. Experience in guest relations and massage/facials and/or hospitality management is preferred.
Responsibilities:
Key responsibilities include meeting/exceeding key performance indicators, facility management, maintaining supplies/overseeing inventory processes, ensuring guest satisfaction, recruiting, training, and employee coaching and development. The Assistant Manager is responsible for conforming to all Woodhouse Spa standards set forth in the Operations Manual and shall strive each day to exceed guest expectations.
Job Description
- Assisting Manager/Spa Director with managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual.
- Demonstrating and reinforce excellent customer service to promote guest satisfaction and retention while acting as the first point of contact for guest issues, including but not limited to follow-up, feedback and concerns.
- Assisting Manager/Spa Director in conducting daily huddles with the hospitality team to coach and motivate team members to meet/exceed goals.
- Working alongside the hospitality team to lead, train & develop front desk staff to Woodhouse Spa standards, promoting a high degree of motivation and fostering employee retention. Steps in to cover hospitality roles as necessary.
- Understanding and managing computer reports and functions to ensure accurate guest records are maintained and required reports are available when needed.
- Performing other projects, work activities, and assisting with inventory processes as assigned to ensure the spa is running at optimal performance.
- Attending all training for in-spa operations, product knowledge and treatment protocols.
- Maintaining a professional appearance in accordance with the specified dress code.
- Ensuring the health and safety of guests and employees is paramount at all times.
Standards
• Performing/overseeing daily closeout procedures on computer software
• Carrying out duties of Spa Coordinator and/or Spa Concierge when needed
• Maintaining organization of break room and office area
• Educating guests on spa services and retail products
• Protecting the franchised location as well as the Woodhouse Spa brand
Organizational Relationships
The Assistant Manager position reports to the Manager/Spa Director and the Franchise Owner.
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
