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Assistant Manager Indianapolis

Assistant Manager

Full Time • Indianapolis
Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
The Spa Assistant Manager partners with the Spa Director to run day-to-day operations at the Bottleworks location. This is an operational leadership role focused on guest experience and team performance. The role oversees front desk operations, coaches team members, and ensures every guest receives the Woodhouse experience.

Join our modern luxury day spa, where warmth meets excellence and every detail creates a world-class guest experience. We’re a fast-paced, results-driven environment with a fantastic team culture built on connection, positivity, and pride in our craft.

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Responsibilities with Metrics and Targets

  • Drive guest rebooking at checkout with a rebooking rate of 30% or higher
  • Coach the team on enhancement recommendations with an enhancement attachment rate of 40% or higher
  • Support retail product sales conversations with a retail attachment rate of 20% or higher
  • Ensure exceptional guest experience delivery with Google review scores of 4.5+ stars are maintained
  • Develop and retain the front desk team with team member retention of 15+ months
  • Manage daily schedule flow with a schedule gap rate of less than 10% provider gaps
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What Success Looks Like:

  • Rebooking - Coaches team daily. Reviews rebooking data weekly. Celebrates wins publicly. Addresses gaps immediately with specific feedback.
  • Guest Experience - Anticipates guest needs before asked. Notices when experience standards slip. Creates "wow" moments proactively. Turns complaints into raving fans.
  • Team Development - Scheduled weekly 1:1s happen religiously. Gives real-time coaching. Team members feel supported and challenged. Identifies growth opportunities.
  • Problem Solving - Handles 90%+ of issues without escalation. Brings solutions, not just problems. Learns from each situation. Improves systems to prevent recurrence.
  • Schedule Management - Proactively fills gaps. Anticipates coverage needs. Manages call-outs without drama. Schedule runs smoothly even on chaotic days.
Ideal Candidate Background

  • Experience Level: 2-4 years in hospitality, spa, high-end retail, or hotel front office
  • Prior Titles That Translate Well: Lead Receptionist or Front Desk Supervisor, Spa Coordinator, Guest Services Manager, Assistant Store Manager (boutique or luxury retail), Hotel Front Office Supervisor, Shift Lead in hospitality
Who Would Be Great

  • Detail-oriented ("It's All in the Details")
  • Servant leadership mentality ("Lead with a Servant Heart")
  • Comfortable with consultative sales conversations
  • Calm under pressure
  • Reliable and present ("Show Up")
  • Currently a lead, supervisor, or coordinator looking for their next step
  • Someone who "gets" luxury service
Who Would NOT Be a Fit:

  • Candidates who prefer working independently
  • Those uncomfortable with sales-adjacent conversations
  • Anyone not available on weekends
How to Apply

  • Send resumes directly to careers.woodhouseindy@gmail.com
We Look Forward to Meeting You!

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
Ability to Commute:

  • Indianapolis, IN 46204 (Required)
Ability to Relocate:

  • Indianapolis, IN 46204: Relocate before starting work (Required)
Work Location: In person
Compensation: $25.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

*Specific benefits vary by location

Paid CE and/or Licensure
Advance your skills with fully paid continuing education and licensure support.
Sign-On Bonus
Receive a warm welcome with a generous sign-on bonus upon joining our team..
Flexible Scheduling
Enjoy the work-life balance you deserve with a schedule that fits your life.
Recognition Program
Celebrate your achievements through regular recognition and rewards.
Team Building
Connect and grow with your peers during fun and inspiring team-building activities.
Employee Discounts
Enjoy some self-care with exclusive discounts on spa services and products.