Spa Coordinator (Management) @ Woodhouse Spa – Downtown Louisville...COMING SOON!
#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500
Woodhouse Spa is searching for spa professionals!
We are excited to bring Woodhouse Spa to Louisville, KY and need you!
Ready to make a difference and be an important part of our Team?
PURPOSE
Spa Coordinators serve as the friendly and welcoming face of the spa. They are responsible for interacting with guests and scheduling appointments. Aside from fielding daily phone calls, they also handle the spa's logistics, promoting the location and concierge training. The Spa Coordinator is relied upon to keep the spa running at optimal levels while the Spa Manager and Spa Director are not in the location. Part of the Coordinator’s job is selling enhancements, upgrading services, and selling retail; therefore, prior experience in sales is an advantage.
RESPONSIBILITIES
The Spa Coordinator should have a thorough knowledge of all Woodhouse Spa protocols and procedures and be confident yet assertive when it comes to giving directives to the hospitality team. Experience in providing excellent customer service to the public such as in a guest relations role or an administrative position in a medical office is helpful, and retail and/or skincare sales experience is a plus. Role expectations include guest rapport, selling retail, inventory processes, answering phones, booking appointments, and performing other receptionist duties as needed. You will also direct guests to the proper areas upon check-in and provide information regarding the Woodhouse Spa services. The Spa Coordinator is responsible for conforming to all Woodhouse Spa standards set forth in the Operations Manual & Employee Handbook and shall strive each day to exceed guest expectations.
YOU CAN LOOK FORWARD TO:
- Health Benefits to include: Medical Insurance, Dental & Vision for Full Time Employees
- 401K with 100% on first 4% Employer Match - ALL Employees
- Paid Vacation - ALL Employees
- Parking Paid for by the Company
- A fast-paced, team-oriented environment
- Being an expert on all Woodhouse Signature Services and MEEVO System software.
- Continuous customer service and retail product training
- Opportunities to grow in our Company and the spa industry
- Generous discounts and opportunities to enjoy services and products
WE HAVE SOME GUIDELINES AND REQUESTS:
- 1 year of front desk/customer service Management experience – at a spa, restaurant or hotel is preferred.
- Experience using a point-of-sale/scheduling spa software is preferred
- Ability to work weekends - 1 Weekend day shift required of all Employees
- Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
- Possess strong professional communication skills and excellent customer service skills
- Ability to multi-task in a fast-paced environment.
- Ability to stand for long lengths of time.
- Positive attitude is required of all Employees.
Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
