Spa Manager @ Woodhouse Spa – Downtown Louisville...COMING SOON!
#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500
Woodhouse Spa is searching for spa professionals!
We are excited to bring Woodhouse Spa to Louisville, KY and need you!
Ready to make a difference and be an important part of our Team?
PURPOSE
The Spa Manager role mirrors that of the Spa Director, responsible for stepping into the Spa Director position whenever the Spa Director is not on duty. Like the Spa Director, this position requires an individual who has a range of skills including handling personnel matters such as coaching and discipline as needed. They should possess leadership skills and be able to create a positive work culture that produces well-rounded, loyal, and productive team members. The SM must be able to multi-task and should take “ownership” of the spa operations including understanding the financial aspects of the business. It is important that they present a professional image and are capable of networking and negotiating “partnerships” for the spa with local businesses and organizations.
RESPONSIBILITIES
Experience in guest relations and massage/salon/spa or hospitality management is preferred. Key responsibilities include meeting/exceeding key performance indicators, facility management, maintaining supplies and overseeing inventory processes, ensuring guest satisfaction, recruiting, and training, and employee coaching and development. Assisting Spa Director with managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined by both the State as well as Ownership. Demonstrating and reinforce excellent customer service to promote guest satisfaction and retention while acting as the first point of contact for guest issues, including but not limited to follow-up, feedback and concerns. Coaching and motivating team members to meet/exceed revenue and operational goals. Performing other projects, work and activities as assigned to ensure the spa is running at optimal performance. The Spa Manager is responsible for conforming to all Woodhouse Spa standards set forth in the Operations Manual & Employee Handbook and shall strive each day to exceed guest expectations.
YOU CAN LOOK FORWARD TO:
- Health Benefits to include: Medical Insurance, Dental & Vision for Full Time Employees
- 401K with 100% on first 4% Employer Match - ALL Employees
- Paid Vacation - ALL Employees
- Parking Paid for by the Company
- A fast-paced, team-oriented environment.
- Being an expert on all Woodhouse Signature Services and MEEVO System software.
- Continuous customer service and retail product training
- Opportunities to grow in our Company and the spa industry
- Generous discounts and opportunities to enjoy services and products
WE HAVE SOME GUIDELINES AND REQUESTS:
- 2-3 years of front desk/customer service Management experience – at a spa, restaurant or hotel is preferred
- Experience using a point-of-sale/scheduling spa software is preferred
- Ability to work weekends - 1 Weekend day shift required of all Employees
- Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
- Possess strong professional communication skills and excellent customer service skills
- Ability to multi-task in a fast-paced environment
- Positive attitude is required of all Employees
Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
