Our guest experience manager's...Make the world go ‘round and we love that!
At Woodhouse Spa, a Guest Experience Manager, ensures a positive and consistent experience for guests, overseeing the day-to-day operations of the spa, including staff management and customer relations.
More specifically, our qualified spa coordinator:
- Orchestrates the spa schedule and ensures proper guest flow
- Rocks sales numbers by providing gift card and retail recommendations, to meet or exceed retail and gift card sales targets
- Ensures a positive, consistent guest experience
- Supports the general manager
- Is super organized and has an astute attention for detail, always making sure the place is tidy and everyone has marching orders for the day
- Maintain a high level of positive and professional approach with employees, coworkers, and guests.
- Set performance goals with General Manager that align with Woodhouse Spa.
- Act as the first point of contact for all spa concierge & spa concierge leads.
- Act as the first point of contact in guest service recovery for the property.
- Review appointment book and events scheduled and schedule spa concierage employees accordingly.
- Drive team morale and be present and visible to guests and team members.
- Assign, train, mentor, and direct staff to ensure exceptional guest experiences.
- Provide knowledgeable service and retail recommendations for guests.
- Maintain communication between the front desk and all employee's regarding guest arrivals and departures.
- Manage all aspects of the booking/appointment system and solve issues that arise.
- Interact with guests to obtain feedback on their experiences and improve service delivery.
- Deliver refined, seamless service while upholding guest confidentiality.
- Acknowledge special occasions, birthdays and provide correct amenities when applicable.
- Optimize daily bookings and guest services
- Analyze reports for guest retention
Requirements
- Proven leadership experience in a spa preferred
- 2-3 years or equivalent combination of education and experience in high volume guest-interfacing hospitality.
- Highly knowledgeable about the surrounding area & lives within 20 minutes or less from location.
- Excellent customer service skills with a friendly and warm demeanor.
- Strong verbal and written communication skills and ability to multitask.
- Strong knowledge of hospitality/booking software and MS Office required.
- Weekends, holidays, and evenings are required.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds occasionally.
- High school diploma or equivalent experience/training required; some college preferred.
Woodhouse Employee Perks include:
- Competitive Pay and Incentive programs
- PTO for management roles
- Generous discounts for you and family to enjoy services and products
- “The Woodhouse Way” paid training program
- Working in a new state of the art facility
- Ongoing training opportunities on the Woodhouse University website
We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Spa Broomfield! The Woodhouse Spa is an Equal Opportunity Employer.
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
