Assistant Regional Manager Travel Between Montclair and Hoboken Montclair

Assistant Regional Manager Travel Between Montclair and Hoboken

Full Time • Montclair
Come join The Woodhouse Day Spas, voted America’s best day spa by American Spa Magazine!

We are hiring a full time Assistant Regional Manager. The Woodhouse Day Spa strives to create a unique spa experience for each of our guests and cannot achieve this without talented therapists who have passion for what they do!

"You've Gotta Do What You Love!"

The Assistant Regional Manager role is an important responsibility as this person oversees the many working parts of the both Montclair & Hoboken locations and reports to the Regional Manager and Owner. 

To be successful in this position, it requires an individual who has a range of skills including handling personnel matters such as hiring, terminations, coaching, conducting performance reviews and discipline when needed. They should possess leadership skills and be able to create a positive work culture that produces well- rounded, loyal, and productive team members. 
The Assistant Regional Manager must be able to multi-task and should take “ownership” of the spa operations including understanding the financial aspects of the business. It is important that they present a professional image.
Experience in guest relations and massage/salon/spa or hospitality management is necessary. Role expectations include meeting/exceeding key performance indicators, facility management, maintaining supplies and overseeing inventory processes, ensuring guest satisfaction, recruiting and training, and employee coaching and development. 
Job Description
  • Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual.
  • Demonstrating and reinforcing excellent customer service to promote guest satisfaction and retention while acting as a second point of contact for guest issues, including but not limited to follow-up, feedback, and concerns
  • Overseeing marketing initiatives and coordinating reputation management responsibilities.
  • Forecasting revenues to maintain labor costs and monitor expenses against budget and identify areas of opportunity within the business to meet the budget.
  • Understanding, managing and overseeing computer reports and functions to ensure accurate guest records are maintained and required reports are available when needed.
  • Managing employee callouts or day-of scheduling challenges. 
  • Performing other projects, work and activities as assigned to ensure the spa is running at optimal performance.
  • Ensuring both locations meet/exceed location goals. Monitor and assist location leaders with creating and coaching the team to achieve departmental and individual goals
  • Overseeing and direct inventory processes including supervision of the ordering of back bar and retail items.
  • Adjusting employee punches and sending payroll reports for each pay period. As well has handling other parts of the payroll process.
  • Coordinating and managing training opportunities for in-spa operations, product knowledge and treatment protocols.
  • Recruiting qualified candidates via employment platforms and agencies, etc.; conduct interviews, create offer letters and terminating employees as necessary.
  • Onboard and lead new employees through:
    • Receiving and scanning New Hire Documents
    • Coordinating and providing a training schedule
    • Ensuring the health and safety of guests and employees is paramount.
    • Guaranteeing compliance with all state and local rules and regulations.




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

*Specific benefits vary by location

Growth
Nourish your career with ample opportunity for future training and growth.
Connection
Grow your clientele in a family environment committed to retaining talent and providing personal care.
Quality
Exercise your skills with all the tools at your disposal in a luxurious, full service atmosphere.
Employee Discounts
Retail discount, service discount, 25% friends and family discount, and national discount program with AT&T.
Bonus Compensation
Enjoy a unique team based compensation plan, monthly team bonus, end of year bonus.
Paid Time Off
Take time to take care of yourself with vacation, sick time, and holiday pay.