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Guest Experience Concierge Fishers

Guest Experience Concierge

Full Time • Fishers
At Woodhouse Spa we define the spa experience with a blend of modern luxury and timeless relaxation. Our spa is designed to be a haven where sophistication meets tranquility, offering a unique escape from the demands of everyday life. We believe that true luxury is about more than just pampering—it's about providing an unparalleled experience that nourishes the body, mind, and spirit. Every detail of our spa is meticulously curated to create an atmosphere of elegance, comfort, and calm.

 Spa Coordinator Job Description

As a member of our Hospitality Team, you will be the face of the Woodhouse brand, the first impression a guest has of our spa. Whether a guest visits us to purchase a gift card, book an appointment, learn about our unique transformative services, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.


Our Core Values
·      Lead with a Servant Heart
·      Be the Best You
·      Stay Curious
·      It's all in the Details
·      Show Up
 
Responsibilities
·      Serve as a liaison between the therapists and the leadership team facilitating the flow of information
·      Provide our Woodhouse guests with a “WOW” factor
·      Opening and closing the spa
·      Greeting our guests and ensuring we are meeting expectations
·      Checking out guests and suggesting retail products and rebooking
·      Answering phones and making confirmation calls to guests

 
Success Candidates Will Demonstrate:
·      Exceptional hospitality/guest service, communication, and interpersonal skills with strong attention to details.
·      Advanced critical thinking and problem-solving skills
·      Administrative skills for scheduling appointments, checking emails, online purchases, and operating the point-of-sale system.
·      Physical strength and stamina to walk or stand for periods of time as the job requires.
·      Organization and time management skills; detail oriented, self-motivated, and able to oversee many projects at one time.
·      Schedule with flexibility to work some evenings and weekends.
 
Our Commitment to You:
·      Competitive Compensation with Monthly Bonus Incentive
·      Paid Time Off
·      Generous discounts on spa services and products

We are a company that recognizes, rewards and celebrates with you along the way as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Spa!
The Woodhouse Spa is an Equal Opportunity Employer.
Compensation: $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.
*Specific benefits vary by location
Growth
Nourish your career with ample opportunity for future training and growth.
Connection
Grow your clientele in a family environment committed to retaining talent and providing personal care.
Quality
Exercise your skills with all the tools at your disposal in a luxurious, full service atmosphere.
Employee Discounts
Retail discount, service discount, 25% friends and family discount, and national discount program with AT&T.
Bonus Compensation
Enjoy a unique team based compensation plan, monthly team bonus, end of year bonus.
Paid Time Off
Take time to take care of yourself with vacation, sick time, and holiday pay.