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Guest Experience Concierge Zionsville

Guest Experience Concierge

Part Time • Zionsville
 Join Woodhouse Spa, A Luxury Modern Day Spa.  Voted Indiana's Best Place to Work in 2024!


Job Summary
As a member of our Hospitality Team, you will be the face of the Woodhouse brand, the first impression a guest has of our spa. Whether a guest visits us to purchase a gift card, book an appointment, learn about our unique transformative services, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

At Woodhouse Spa, the “why” of what we do is what drives us. Our “why” is simple; to create exceptional experiences each day one guest at a time. Providing exemplary service to our guests in a relaxing, luxurious atmosphere so they may escape the everyday stressors is at the heart of what we do.
 
 
Responsibilities
·      Sets the example, setting the expectation for exceptional levels of service of our Woodhouse guests.
·      Serve as a liaison between the therapists and the leadership team facilitating the flow of information
·      Provide our Woodhouse guests with a “WOW” factor
·      Opening and closing the spa
·      Greeting our guests and ensuring we are meeting expectations
·      Checking out guests and suggesting retail products and future services
·      Answering phones and making confirmation calls to guests
·      Serve/Restock beverages and snacks.
·      Organizing of the Quiet rooms and Changing Lounges. 
·      Assist with laundry as needed.
·      Selling retail products and suggesting packages
 
Success Candidates Will Demonstrate:
·      Exceptional hospitality, communication, and interpersonal skills with strong attention to detail.
·      Advanced critical thinking and problem-solving skills
·      Administrative skills for scheduling appointments, checking emails, online purchases, and operating point of sale.
·      Physical strength and stamina to walk or stand for periods of time as the job requires.
·      Organization and time management skills; detail oriented, self-motivated, and able to oversee many projects at one time.
·      A “can-do” attitude and willingness to learn new things.
·      Schedule with flexibility to work some evenings and weekends.
 
The Good Part – Our Commitment to You:
·      Competitive Compensation with Monthly Bonus Incentive
·      Paid Time Off
·      Generous discounts on spa services and products
·      The Woodhouse Way – paid training program
·      Healthcare, Vision and Dental Benefits
·      401K
·      Annual reviews with pay increase opportunities

We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Day Spa! The Woodhouse Day Spa is an Equal Opportunity Employer.
Compensation: $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.
*Specific benefits vary by location
Growth
Nourish your career with ample opportunity for future training and growth.
Connection
Grow your clientele in a family environment committed to retaining talent and providing personal care.
Quality
Exercise your skills with all the tools at your disposal in a luxurious, full service atmosphere.
Employee Discounts
Retail discount, service discount, 25% friends and family discount, and national discount program with AT&T.
Bonus Compensation
Enjoy a unique team based compensation plan, monthly team bonus, end of year bonus.
Paid Time Off
Take time to take care of yourself with vacation, sick time, and holiday pay.