Position Title: Regional Support Manager

Department: Operations

Reports To: Director of Operations and Vendor Partnerships

Travel: This role may require up to 50% travel

Location: Lakewood, CO

FLSA Status: Salaried, Exempt

ABOUT WOODHOUSE:

Woodhouse is a sanctuary that goes beyond a day of wellness, nurturing guests to integrate

mood-care practices into their daily lives. Every moment of our experience connects guests

to their overall well-being. Our guests leave feeling more alive, joyful, and connected. We

are currently looking for a Regional Support Manager to help us reach this vision. The

Regional Support Manager is the representation of The Woodhouse Day Spas brand to the

franchisee community. They drive the overall satisfaction of Spa guests, profitability, and

adherence to brand standards. They also embody and foster all aspects of the brand,

culture, and core values to protect the franchisees’ investment and future.

KEY RESPONSIBILITIES:

OPERATIONS

• Develop and maintain relationships with existing/new Franchise Owners and

their teams for strong collaboration and business leadership.

• Travel to support new/existing spas in all facets of our Success Model (People,

Operations, Marketing, Financials, and Relationships).

• Perform Store Operations Visits at least one time per quarter

• Provide leadership by generating excitement, enthusiasm, a positive attitude

and commitment to company values and objectives

• Provide ongoing support and coaching for franchisees in-store operations, new

implementations and marketing initiatives while ensuring compliance with

WH franchise standards

• Assist the Training and Marketing team in creating new tools and materials as

needed

• Understand and be able to analyze the region’s Key Performance continuously

Indicators (KPI’s) to uncover trends and poor performance symptoms and to

provide intelligent, effective, and timely solutions for market and studio growth

• Lead and Conduct “Spa Visits” to provide coaching and feedback regarding the

results from the visit to support brand protection initiatives

• Monitor Franchise performance through Key Performance Indicators, P&L

Analysis, and through Quarterly Business Reviews with the franchisees

• Identify and Manage “At Risk” Spas; Evaluate individual franchise leadership

engagement, guest and employee culture, business plan quality & business

review, organizational structure, and provide coaching for improving overall

effectiveness.

• Monitor and provide feedback to franchisees on Operational execution and

performance.

• Consistently act in a manner that is in line with our core values

REQUIRED SKILLS & QUALIFICATIONS:

• Excellent Communication skills

• Experience with managing a team

• High level of Integrity

• Experience with a P&L

• Professional and solution-oriented with an ability to resolve conflict

• Ability to stand for long periods of time

• Ability to Travel

• Ability to lift 50 pounds

This is a full-time, salary-exempt position. 10% Bonus Opportunity.

Compensation: $65,000.00 - $75,000.00 per year

At Woodhouse, our treatments curate moods, moments and memories that last well beyond our walls. But mood care isn’t just a service we provide. It’s a lifestyle we live. With a luxury environment, family mindset and ample opportunity for growth, Woodhouse provides a premier spa experience with the wellbeing of our team members in mind. Hone your skills. Grow your customer base. Join the team and feel the difference that providing real lasting care can make in your life today.

Want to be a Master of Mood Care?

We are seeking individuals who are passionate about caring for people. If you have outstanding skills in your field, as well as great organizational, communication and retailing skills, we have a spot for you on the Woodhouse team.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

*Specific benefits vary by location

Growth

Nourish your career with ample opportunity for future training and growth.

Connection

Grow your clientele in a family environment committed to retaining talent and providing personal care.

Quality

Exercise your skills with all the tools at your disposal in a luxurious, full service atmosphere.

Employee Discounts

Retail discount, service discount, 25% friends and family discount, and national discount program with AT&T.

Bonus Compensation

Enjoy a unique team based compensation plan, monthly team bonus, end of year bonus.

Paid Time Off

Take time to take care of yourself with vacation, sick time, and holiday pay.