The Woodhouse Day Spa Leawood

Job Description

Position – Spa Concierge

Purpose:

The Spa Concierge is responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa on a daily basis. The Spa Concierge is responsible for preparing beverages for the guests prior to, during, between and after services. The Spa Concierge will work closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s). The Spa Concierge is responsible for conforming to standards set forth in the Team member Handbook and Operations Manual and will strive each day to exceed our guest’s expectations.

Responsibilities:

· Answer phones

· Welcome each guest who enters the spa

· Provide beverages, neck buddies, and other amenities to the guests

· Prepare the guests for services by assisting them to the dressing room, getting them a robe, and explaining the flow procedure

· Provide guests with necessary paperwork for applicable services

· Schedule appointments using management software

· Maintain organization of changing lounges, quiet room, service areas, etc.

· Confirm appointments daily for the next business day

· Prepare and sale gift card

· Sell/Educate guests on spa services and retail products

· Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance

· Standards

· Prepare guest folders and work tickets

· File completed guest folders

· Assist Coordinator with duties

· Ensure laundry services are completed daily

· Assist in social media and marketing events

· Organize and oversee spa groups and special events

· Protect THE WOODHOUSE brand

· Abide by the protocols set forth by THE WOODHOUSE SPAS CORPORATION

Organizational Relationships:

The Spa Concierge reports directly to the Spa Coordinator, then the General Manager.

Must have evening and weekend availability. Experience in guest relations and team management is necessary. Skills: administrative, computer, organizational, communication, retail and training. Competitive hourly pay.

Compensation: $30,000.00 - $45,000.00 per year

At Woodhouse, our treatments curate moods, moments and memories that last well beyond our walls. But mood care isn’t just a service we provide. It’s a lifestyle we live. With a luxury environment, family mindset and ample opportunity for growth, Woodhouse provides a premier spa experience with the wellbeing of our team members in mind. Hone your skills. Grow your customer base. Join the team and feel the difference that providing real lasting care can make in your life today.

Want to be a Master of Mood Care?

We are seeking individuals who are passionate about caring for people. If you have outstanding skills in your field, as well as great organizational, communication and retailing skills, we have a spot fo you on the Woodhouse team.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

*Specific benefits vary by location

Growth

Nourish your career with ample opportunity for future training and growth.

Connection

Grow your clientele in a family environment committed to retaining talent and providing personal care.

Quality

Exercise your skills with all the tools at your disposal in a luxurious, full service atmosphere.

Employee Discounts

Retail discount, service discount, 25% friends and family discount, and national discount program with AT&T.

Bonus Compensation

Enjoy a unique team based compensation plan, monthly team bonus, end of year bonus.

Paid Time Off

Take time to take care of yourself with vacation, sick time, and holiday pay.